Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at www.cocoberryz.com. If you have any questions, please contact our customer service team on customercare@cocoberryz.com.

 

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout. All our shipping are free of cost

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. 

All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. 

Order will be delivered to you within 8-14 days.

Delivery Address & P.O. Boxes 

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Returns, Refunds, and Exchanges We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.